IMPORTANT NOTICE

These Terms are intentionally comprehensive, technical, and legally structured. Acceptance constitutes a binding agreement enforceable under Malaysian law. 

1. PARTIES, REPRESENTATION & ACCEPTANCE 

These Terms of Service (“Terms”) constitute a legally binding agreement between: 

Edumize Services Sdn. Bhd., [Company No: 202301004772 (1498691-D)] (hereinafter referred  to as “Edumize”) a company incorporated in Malaysia and having its business address in No. 5A,  Jalan Mutiara 1/10, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia, of ONE PART, 

AND 

• The Student, being the individual whose education-related application is processed;

• Where applicable, the Parent or legal guardian of the Student; 

• Where applicable, any Authorized Person acting on behalf of the Student, including but  not limited to sub-agents, representatives, or intermediaries., 

of the OTHER PART.

Acceptance of these Terms by any of the above parties shall be deemed acceptance by all. 

Electronic acceptance via digital form, checkbox, or electronic submission shall constitute valid  and binding consent equivalent to a handwritten signature. 

2. DEFINITIONS 

For the purpose of these Terms, the following definitions apply: 

1. “Authorized Person” means any person acting on behalf of the Student, including but  not limited to a Parent, legal guardian, sub-agent, representative, or intermediary.

2. “OL” means Offer Letter, conditional offer, admission offer, or any equivalent institutional  issuance confirming eligibility or admission. 

3. “Services” means the education support, coordination, facilitation, and processing  services provided by Edumize, whether free, paid, bundled, or conditional. 

4. “Exposure” means any situation where Edumize becomes commercially, operationally,  financially, legally, or reputationally at risk, engaged, or responsible in connection with  the Student’s case. Exposure includes, without limitation: 

o submission of applications through institutional/agent portals; 

o creation of institutional application records; 

o issuance of an OL to Edumize or through Edumize’s portal access; 

o initiation of visa, embassy, NOC, or special requests processing; 

o handling, facilitating, sequencing, or receiving any payment (whether for  Edumize or for third parties); 

o commitment of Edumize resources (staff time, coordination, processing, third party liaison) beyond consultation; 

o commission eligibility being triggered, conditioned, reduced, delayed, or placed  at risk; and/or 

o risk of commission loss or clawback by any institution for any reason attributable  to Student conduct, conditions fulfillment or institutional policy. 

3. SCOPE OF SERVICES 

Edumize provides education-related support, coordination, and facilitation services, which may  include some or all, without limitation: 

• Application and Offer Letter (OL) coordination 

• Visa application facilitation 

• Embassy, NOC, and special requests processing 

• Payment facilitation 

• Accommodation coordination

• Pre-arrival and arrival support 

• Post-arrival support  

Edumize does not guarantee: 

• Admission approval 

• Visa approval 

• Processing timelines 

• Fees stability by universities or language institutes at all times. 

• Decisions by universities, institutions, immigration authorities, accommodation  management/landlords or embassies 

All such decisions remain solely with the relevant third parties. 

4. COMMISSION-BASED SERVICE MODEL 

The Student, Parent, and Authorized Person acknowledge that: 

1. Edumize primarily operates under a commission-based model, where compensation is  payable by institutions only upon fulfilment of specific enrolment and payment  conditions. 

2. Commission eligibility is entirely dependent on the Student’s timely cooperation,  payment, and compliance. 

3. Any commission arrangements between Edumize and institutions confer no rights or  entitlements upon the Student, Parent, or Authorized Person.

5. FREE CONSULTATION, VARIABLE SERVICE COVERAGE, ADDITIONAL FEES & COMMISSION  RISK 

The Student, Parent, and Authorized Person expressly acknowledge and agree that:

‍5.1 Free Consultation 

Initial consultation, general guidance, and preliminary information provided by Edumize prior to  any application submission are generally provided free of charge, subject to the good-faith and  non-abusive use provisions set out in these Terms. 

5.2 No Universal Free-Services Model 

Not all universities, institutions, programmes, or student cases fall within a fully commission funded or “free-services” model. 

Accordingly, Edumize does not represent, warrant, or guarantee that services beyond initial  consultation shall be provided free of charge. 

5.3 Variable Commission, Drop-Out & Clawback Risk 

The Student, Parent, and Authorized Person acknowledge that: 

• Certain institutions pay low, conditional, delayed, reduced, or no commission to  Edumize; 

• Some institutions condition commission eligibility on: 

o Actual registration and commencement of studies; 

o Continuous enrolment through a specified academic period (including, without  limitation, the first semester); or 

o Ongoing student attendance and academic status; 

• Scholarships, discounts, fee waivers, or special arrangements granted to the Student  may reduce or eliminate Edumize’s commission; and 

• Student withdrawal, drop-out, deferment, suspension, or termination, whether  occurring: 

o After Offer Letter issuance, 

o After visa approval, 

o After arrival in Malaysia, or

o Even after university registration, 

may revoke, invalidate, or require refund (clawback) of commission already  paid or claimed by Edumize. 

5.4 Right to Charge or Recover Service Fees 

In light of the above, and where Exposure exists or commission is insufficient or at risk, Edumize  reserves the right to: 

• Charge additional service fees; 

• Charge fees at any stage, including but not limited to: 

o Application submission (Offer Letter); 

o Visa processing; 

o Embassy, NOC, or special requests processing; 

o Airport reception and pick-up; 

o Accommodation arrangement or setup; 

o Post-arrival registration, onboarding, or institutional processes; and 

• Recover or impose service fees where Student actions result in: 

o Loss of commission eligibility; or 

o Commission clawback by the institution. 

5.5 Student Responsibility for Commission Loss 

The Student, Parent, and Authorized Person expressly accept that: 

• Edumize shall not bear financial responsibility for commission loss or clawback caused by Student conduct or institutional policy affecting the Student; 

• Such loss may give rise to: 

o Additional service fees; 

o Fallback service fees; or 

o Recovery claims, 

as provided under these Terms.

6. STUDENT COOPERATION OBLIGATIONS 

The Student, Parent, and Authorized Person jointly and severally undertake that the Student shall at all times: 

• Provide accurate, complete, and truthful information 

• Comply with all deadlines 

• Make required payments in full and on time 

• Provide official proof of payment upon request 

• Cooperate fully throughout all stages 

Failure to do so shall constitute a material breach of these Terms. 

7. FALLBACK SERVICE FEE & LOSS OF COMMISSION 

Where, due to the actions or omissions of the Student, Parent, or Authorized Person (including  delay, refusal, withdrawal, non-cooperation, misrepresentation, or misconduct) at any time after  acceptance of these Terms, Edumize: 

• Loses commission eligibility; or 

• Suffers financial, operational, or reputational Exposure, 

Edumize reserves the right to impose a fallback service fee, assessed at Edumize’s discretion  based on services rendered. 

Such fee shall be: 

• Independent of university or institutional fees 

• Non-refundable 

• Immediately payable upon written demand

8. PAYMENTS, BUNDLED FEES & DISCLOSURE 

Where Edumize handles payments (including visa, embassy, NOC, or special requests  processing): 

• Fees may be charged as bundled amounts 

• Edumize is not obligated to disclose internal fee breakdowns 

• payment channels may vary due to operational, compliance, institutional, or procedural  considerations. 

All payments processed are final, subject only to third-party refund policies (where applicable)  and the Edumize Refund Policy as incorporated herein. 

9. PAYMENT TIMING, METHOD & COMPLIANCE WITH INSTRUCTIONS 

The Student, Parent, and Authorized Person acknowledge and agree that: 

1. All payments, whether payable to Edumize or to any third party (including universities,  institutions, embassies, or other authorities), must be made strictly in accordance with  Edumize’s written instructions, including but not limited to: 

o Payment amount 

o Payment timing 

o Payment method 

o Designated recipient 

2. Edumize reserves the right to determine, modify, or sequence payment instructions based on operational, institutional, regulatory, or procedural requirements, without  obligation to justify such determination. 

3. Any payment made: 

o Outside the instructed timeframe, 

o Via an unauthorized method, or 

o To an unauthorized recipient,

shall be deemed non-compliant, and Edumize shall bear no responsibility for delays, rejections,  commission loss, or adverse outcomes arising therefrom. 

4. Failure to comply with Edumize’s payment instructions shall constitute a material breach of these Terms and may result in: 

o Immediate suspension or termination of services; 

o Loss of commission eligibility; 

o Imposition of fallback service fees; and 

o Student Liability for any resulting losses or Exposure suffered by Edumize. 

10. ELECTRONIC COMMUNICATIONS, WHATSAPP & CONTRACTUAL VALIDITY

‍The Student, Parent, and Authorized Person expressly acknowledge and agree that: 1. Electronic communications, including but not limited to: 

o WhatsApp messages 

o Emails 

o Online forms 

o Digital confirmations 

shall constitute valid, binding, and enforceable communications for all purposes relating to  these Terms and the services provided by Edumize. 

2. Any statement, confirmation, instruction, consent, or acknowledgment transmitted via  WhatsApp or other electronic platforms shall be deemed to constitute: 

o A valid offer, 

o A valid acceptance, and 

o A legally binding agreement, 

equivalent to written and signed documentation, to the fullest extent permitted under  Malaysian law (including the Contracts Act 1950 and applicable electronic transactions  legislation).

3. The Student, Parent, and Authorized Person waive any right to challenge the  authenticity, admissibility, or enforceability of such electronic communications on the  grounds that they were: 

o Not physically signed; 

o Informal in nature; or 

o Transmitted via messaging applications. 

4. Records, screenshots, exports, or logs of such communications maintained by Edumize  shall be prima facie evidence of the contents, timing, and existence of communications  and instructions. 

11. INCORPORATION BY REFERENCE OF PUBLIC POLICIES 

The Student, Parent, and Authorized Person expressly acknowledge, confirm, and agree that  acceptance of these Terms shall constitute full, unconditional, and irrevocable acceptance of  the following policies, which are publicly available on Edumize’s official website and are hereby  incorporated into these Terms by reference as if fully set out herein: 

1. Privacy Policy 

2. Refund Policy 

3. Terms and Conditions 

Such policies, as may be updated, amended, or replaced from time to time, shall apply  automatically without requirement of further notice, acknowledgment, or consent. 

The Student, Parent, and Authorized Person confirm that: 

• Access to the above policies was reasonably available prior to acceptance of these  Terms; 

• Failure to read, review, or understand such policies shall not affect their enforceability; 

• No reliance has been placed on any verbal explanation, summary, or representation  inconsistent with such policies. 

In the event of any inconsistency between these Terms and the above-referenced policies,  Edumize’s interpretation shall prevail, and Edumize reserves the right to determine the  applicable provision at its sole discretion, subject to governing law.

12. DEFERMENT, RE-APPLICATION & REPROCESSING 

The Student acknowledges that: 

• Delays or deferments may require re-issuance of Offer Letters 

• Reprocessing may incur additional requirements, documentation, and fees; 

• Where the Student delays progression to the next stage (including visa initiation) such  that additional processing, monitoring, follow-ups, or re-submission becomes necessary,  Edumize may impose an administrative reprocessing fee 

For avoidance of doubt, Edumize may charge up to RM450 of Re-Application Fee for each  deferment/reprocessing cycle, calculated per delayed period of up to four (4) months,  commencing from the first application term submitted, where such delay requires continued  resource commitment or repeated processing actions by Edumize. 

13. ACCOMMODATION DISCLAIMER 

Where accommodation assistance is provided: 

1. Edumize acts solely as a facilitator and coordinator unless expressly stated in writing that  Edumize is acting as landlord or accommodation manager for a specific Edumize managed unit. 

2. Where the accommodation is provided by third-party landlords, property managers, or  accommodation operators, the Student’s tenancy obligations (including rental term,  notice, deposits, and penalties) arise strictly under the third-party’s tenancy terms, and  Edumize does not guarantee or assume landlord obligations. 

3. Shared accommodation may involve shared financial responsibility with other tenants;  the Student acknowledges that early exit or cancellation may impose financial  consequences under third-party tenancy terms and/or shared-tenant arrangements. 

4. Student acceptance of accommodation arrangements and tenancy commitments may  be evidenced by payment of initial fees and/or written confirmation via electronic  communications. 

5. Any early exit risks, penalties, or financial exposure arising from third-party tenancy  terms or shared arrangements shall be borne exclusively by the Student.

14. AGENT-LOCK UNIVERSITIES & AGENT CHANGE 

The Student, Parent, and Authorized Person acknowledge that: 

• certain institutions assign agents upon application submission; 

• application submission may occur for the purpose of obtaining OL, assessing eligibility,  or progressing institutional requirements; 

• agent-change requests are governed solely by institutional policies and timelines; 

• Edumize has no liability for institutional acceptance or rejection of agent-change  requests. 

Where the Student requests Edumize assistance in relation to an agent-change request  (including drafting, communication, follow-up, or administrative processing), such assistance is  discretionary and may be subject to charges determined by Edumize. 

15. DEFAMATION, NON-DISPARAGEMENT & CONDUCT 

The Student, Parent, and Authorized Person expressly acknowledge and agree that they shall not, at any time: 

• make false, misleading, defamatory, or disparaging statements concerning Edumize  (whether written or oral); 

• publish, circulate, communicate, or facilitate harmful, inaccurate, or damaging content  relating to Edumize via any medium, including anonymous, pseudonymous, proxy, or  third-party posting; 

• encourage, induce, incite, or indirectly cause third parties to act against Edumize’s  reputation, business interests, relationships, or operations. 

Temporal Scope of Application 

This clause shall apply at all times, including but not limited to: 

• Before arrival, during consultation, application, visa, or enrolment stages; 

• After arrival in Malaysia, including post-arrival registration, accommodation, and  onboarding stages;

• During the Student’s period of study, whether actively enrolled, deferred, suspended,  or terminated; 

• After withdrawal, termination, transfer, or completion of studies; and 

• At any time up to five (5) years following the Student’s arrival in Malaysia, including  periods where the Student may engage, directly or indirectly, with competing education  service providers, employers, or third parties. 

This clause expressly covers situations where the Student, Parent, or Authorized Person: 

• Seeks refunds or concessions after learning that other students allegedly obtained  different, discounted, or alternative arrangements through other agents or companies; 

• Engages in defamatory or disparaging conduct motivated by dissatisfaction, comparison  with third-party offers, or subsequent commercial relationships with competing entities;  or 

• Attempts to damage Edumize’s reputation for the benefit of third parties, employers,  competitors, or other students. 

Consequences of Breach 

Any breach of this clause shall entitle Edumize, without limitation, to: 

• Immediate suspension or termination of all current and future services;

• Commencement of legal proceedings; 

• Claims for damages (including reputational and economic loss); 

• Injunctive relief; and 

• Recovery of legal costs and expenses. 

This clause shall survive termination of any services and shall remain enforceable  notwithstanding completion, withdrawal, or cessation of the Student’s engagement with  Edumize. 

16. SUB-AGENT (AUTHORIZED PERSON) LIABILITY & INDEMNITY 

Where an Authorized Person (including a sub-agent) acts on behalf of the Student, the Student, Parent, and Authorized Person agree that obligations under these Terms are joint and several.:

1. The Authorized Person guarantees and is responsible for the Student’s cooperation,  responsiveness, payment compliance, and adherence to deadlines. 

2. Any non-cooperation, delay, or breach by the Student shall be deemed a breach by the  Authorized Person. 

3. The Authorized Person shall indemnify and hold harmless Edumize against all losses,  claims, liabilities, damages, costs, and expenses arising from the Student’s conduct,  including (without limitation): 

o Loss of commission 

o Financial losses 

o Legal claims 

o Reputational harm; and 

o Administrative and operational costs linked to Exposure. 

4. Edumize may recover fallback service fees, damages, and amounts due directly from the  Authorized Person and/or the Student, at Edumize’s discretion, without prejudice to any  other rights. 

17. AGE, CAPACITY & GUARDIAN CONSENT 

The Student confirms that: 

• All required consent from Parents or legal guardians has been obtained (where  applicable); 

• Sufficient capacity exists to enter these Terms 

• Age or minority status shall not invalidate or limit enforceability 

Edumize bears no responsibility for internal family disputes. 

18. LIMITATION OF LIABILITY 

To the maximum extent permitted by law, Edumize shall not be liable for:

• Third-party decisions 

• Indirect or consequential losses 

• Loss of opportunity or expectations 

Total liability, if any, shall not exceed the fees paid to Edumize. 

19. TERMINATION OF SERVICES DUE TO ABUSE OR MISUSE (INCLUDING FREE CONSULTATION) The Student, Parent, and Authorized Person expressly acknowledge and agree that: 

1. While initial consultation is generally provided free of charge, such provision is  conditional upon good faith, reasonable use, and genuine intent to pursue education related services. 

2. Edumize reserves the absolute and discretionary right to suspend, restrict, or terminate  any Services (including free consultation) at any time, without notice, where Edumize  determines that the Student, Parent, or Authorized Person is: 

o repeatedly requesting consultations without genuine intent to proceed;

o using consultation to extract information for third parties or competing agents; 

o engaging in excessive, unreasonable, or repetitive requests disproportionate to  consultation scope; 

o acting in bad faith, misleading manner, or with intent to exploit free services; o abusive, disrespectful, or uncooperative in communications; or 

o otherwise taking unfair advantage of Edumize’s resources, time, or expertise. 

3. Termination or limitation under this clause shall not give rise to any claim, liability,  compensation, or refund obligation on the part of Edumize. 

4. Termination is without prejudice to Edumize’s rights to refuse future engagement and to  pursue remedies for losses or Exposure incurred.

20. GOVERNING LAW & JURISDICTION 

These Terms are governed by the laws of Malaysia. The courts of Malaysia shall have exclusive  jurisdiction. 

21. ENTIRE AGREEMENT 

These Terms, together with all policies incorporated by reference herein, constitute the entire  agreement and supersede all prior communications, representations, or understandings,  whether written or oral.